Simon Elliot, Managing Partner & Co-Founder at 4xi Global Consulting & Solutions
Simon Elliot is Managing Partner at 4xi Global Consulting & Solutions – a boutique management consulting firm focused on a people-first approach as the cornerstone of creating great experiences that in turn drives customer attraction, retention, and ultimately top and bottom line performance too. Simon’s career in the food, facilities management, and consulting business spans multiple sectors including Education, Healthcare, Remote Site, Retail, and Business & Industry. Originally from the UK, Simon has worked and traveled across 6 continents. He is Chair of WORKTECH Academy North America, he is a Fellow of the Institute of Directors (IoD) and a Member of the Chartered Institute of Personnel & Development (CIPD), and the Institute of Leadership & Management (ILM).
Empathy is probably the single most important of all foundational skills in social, business, and life competencies. Unfortunately, so often empathy is put behind more immediate, short-term priorities such as making the sale, profit, or in the moment professional, business, or even personal gain. Resist these short-sighted pressures and temptations. Put yourself in the shoes of others. Listen and learn to truly understand them. Create strategies and approaches that put your people and your customers first, always. With empathy at the forefront of your people-first approach, true life and business success will follow.