Tony Johnson, CX + Training Coach, Author, Keynote Speaker, CXO at 4xi Global Consulting
Tony Johnson is an internationally recognized customer experience and training leader. He is the founder of Ignite Your Service Training and Consulting and serves as 4xi Global Consulting’s Customer Experience Officer in Residence.
Don’t ignore your employee experience – it is the rocket fuel for your customer experience. How you treat your team is how they will treat your customers and that will drive the perception of your service. You must be intentional when it comes to building your team, but also how you train and develop them over time. When you communicate and nurture those relationships – and enable your team with skills and tools – they will pass that success along to those they serve. So double down on training and recognition and watch your team thrive.